COVID-19

COVID-19 (Coronavirus) - Update June 3, 2020

Effective July 14, 2020, we are returning to our regular In-branch hours (one member at a time):
            • 10:00am - 5:30pm Tuesday to Thursday                       
            • 10:00am - 6:00pm
 Friday 
            • 9:30am - 1:00pm Saturday

For after hours emergencies please call 604-856-7715 and leave a message and a staff member will return your call asap.

Thank you for your continued patience, understanding and support.

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Phased Reopening Plan - June 3, 2020

 We are excited to be reopening our doors for you our members.  As of May 19th, the Province has announced the easing of restrictions, so we are preparing for you, making sure that we follow the protocols set out by Public Health and Work Safe BC. 

The health and safety of you and our staff are top priority.  We have therefore increased our cleaning regime to ensure a safe environment in the credit union and we have put other measures in place: 

  • We will clean the high touch areas and surfaces including the ATM vestibule more frequently. We will clean in between each member.
  • We have placed hand sanitizing stations at the front door and at the wickets.

Know the social distancing guidelines:

  • We will allow one member at a time in the credit union to maintain the six feet protocol.
  • We have installed Plexiglas shields at the wickets and in the sit-down service area.
  • We will ensure the six feet guideline is maintained between staff to ensure that they are safe.
  • Where possible some staff will work from home however will be available to serve you when needed.

Choose to be a promoter of good health and let’s stop the spread.  When you come to see us in the credit union.

  • Do not come in even if you just have the sniffles. We will ask you when you arrive some questions and may ask you to come back when you are well.
  • Try to use digital services, both ATM and online as much as possible.
  • Call ahead and we can prepare some things in advance.
  • Avoid touching as many surfaces as you can.
  • If possible, wear a mask.
  • Staff will also not come in when they are even just a little sick.

We are all in this together and when we are able, we will welcome you all in a social setting so the more we can help the sooner that will be.

And we look forward to that day.

 


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IMPORTANT MESSAGE for our members on COVID19 — March 24, 2020

Mount Lehman Credit Union continues to follow COVID-19 developments.  As the COVID-19 situation continues to evolve, we must all do our part to help slow down the spread of the virus.

Effective April 7, 2020, we are minimizing in-branch hours (by appointment only) to reduce the risk to members, staff and community.
                     Our modified hours (by appointment only):                           
                       • 10:00am - 3:00pm Tuesday to Friday
                            
                       • 9:30am to 1:00pm Saturday (Closed Saturday May 16 for Victoria Day)


To assist members during regular business hours (10:00am-5:30pm) we will remain available by telephone and email info@mtlehman.com.

For after hours emergencies please call 604-856-7715 and leave a message and a staff member will return your call asap.

Thank you for your continued patience, understanding and support.


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IMPORTANT MESSAGE for our members on COVID19 — March 18, 2020

In light of current events, we want to assure you that Mount Lehman Credit Union is taking COVID-19 seriously.  We remain open, with protocols in place to protect the health and well-being of our members and employees. We are monitoring and following direction from the Government of Canada and the Government of B.C.  

BC Minister of Public Safety  and Solicitor General Mike Farnworh has issued a provincial state of emergency to help curb the spread of COVID-19.

We are currently not performing face-to-face transactions. However, we will accept appointments for transactions and services that are unable to be done by ATM, night deposit or Internet banking.

We are here for you. Staff are available to help and support you by phone, email and appointments. 

Thank you for your patience, understanding and support.

COVID-19 (Coronavirus) – A message for our members March 16, 2020

Effective immediately we are taking steps to limit exposure of members and staff to potential transmission of COVID-19. The branch remains open, but we will only be accepting one member at a time inside the branch and maintaining distance during your visit. 


Please phone 604-856-7761 to make an appointment.


If you are not feeling well, we ask you to please refrain from coming into the branch and, instead, contact us by phone.


In this time of uncertainty, the safety and well-being of our members, staff and communities is our top priority. Things are changing rapidly, and we continue to monitor and assess the updates provided by the Government of Canada and Public Health. While our staff remain available to assist you, we’ve decided it is in the best interest of our valued members and staff to change our service delivery at our branch at this time. 

Our staff is committed to delivering the products and services you rely on to provide financial security and peace of mind. There are many ways to safely connect with us for assistance:

  • By telephone during business hours at 604-856-7761.
  • By email at info@mtlehman.com.
  • Banking services are also available through the ATM, night deposit, online banking and our iPhone app.
  • For after hour emergencies call 604-856-7715 and leave a message with your name and number and a staff member will return your call ASAP.

    We’re keeping informed of government announcements regarding COVID-19 to see how we may need to continue to adjust our operations to continue to protect the health and well-being of our employees, while also meeting the needs of our members.

    Your patience and understanding is appreciated during this evolving time.

    Sincerely,


    Arlet Wilde, CEO
    Mount Lehman Credit Union


COVID-19 March 13, 2020 Update

Our Management and Board of Directors would like to provide members with information about how we are responding to the COVID-19 developments. We are following advice from our provincial and federal health agencies, and want to assure you that we have plans in place to provide ongoing service to our members.
Our top priority is the health and wellbeing of our members and employees. If you are not feeling well, we ask you to contact us by phone instead of coming into the branch if you require our services.
Our goal is to keep Mount Lehman Credit Union open to serve our members. This includes providing services through online banking, our mobile app, the ATM and night deposits. You can always contact us by phone during regular business hours.
At the branch we are undertaking precautionary measures to support the safety and well-being of members and staff alike. These include:
  • Frequent cleaning and sanitization in the branch.
  • Frequent sanitization of our ATM, including disinfection of high-touch surfaces such as countertops, door handles, handrails and keypads.
  • Frequent hand washing by employees throughout the day.
  • Requiring employees to stay home if they are sick or have any symptoms.
  • We encourage our members to take advantage of our digital, online and telephone services.
Our commitment is to keep you informed as we update our protocols, on the advice of public health agencies. We appreciate your support as we navigate this situation in the weeks ahead.
If you have any questions, we're always here for you. Please call us at 604-856-7761 for help with your banking questions.

Arlet Wilde
CEO, Mount Lehman Credit Union