Mobile Banking - TextUs

Mobile Banking - TextUs

Have you ever found yourself standing in line waiting to purchase that new gadget or item of clothing, and wondered, “Should I use my debit card? Will my payment go through?” Well, wonder no more – Mobile Banking - TextUs puts all your account information at your fingertips – whenever you want it, wherever you want it. It’s simple, it’s 24/7, and it’s available for most mobile phones* that support text messaging.


Whether you want to know your Account Balance or view your Recent Transaction History, with Mobile Banking - TextUs your personal and financial information is kept safe.


With Mobile Banking - TextUs you can:

  • View your Account Balance(s).
  • View your Recent Transaction History.
  • Add, remove, or edit a mobile phone.
  • Add, remove, or edit the accounts you view through Mobile Banking - TextUs.

Interested in giving Mobile Banking - TextUs a try? To get started, grab your mobile phone and click here. It’ll only take a few minutes.


*To use Mobile Banking - TextUs, your mobile phone must support text messaging. Rates and accessibility will depend on your phone and your carrier (e.g. Telus, Rogers). Please check with your carrier for more information on fees.

Mobile Banking - TextUs FAQ

Mobile Banking - TextUs FAQ:

1. What is Mobile Banking - TextUs?

2. Will Mobile Banking - TextUs work on my mobile phone?

3. What can I do using Mobile Banking - TextUs?

4. What does it cost to use Mobile Banking - TextUs?

5. I want to sign up now. How do I get started?

6. How do I know my personal and financial information is safe?

7. What if I misplace my mobile phone or if it is lost or stolen?

8. Will Mobile Banking - TextUs work outside Canada?

9. How do I send a text message on my mobile phone?

10. I have changed carriers and/or have changed phone numbers, will Mobile Banking - TextUs work?

11. I have FIDO as my mobile carrier, why am I receiving a text message telling me that I have switched carriers?


1. What is Mobile Banking - TextUs?

Mobile Banking - TextUs is the ability to do your banking on the fly. Whether you’re shopping at the mall, hanging out at a friend’s place, or eating at your favorite restaurant, with Mobile Banking - TextUs you have access to balances and transaction history right at your fingertips. Just register your mobile phone, and start Mobile Banking - TextUs today!


2. Will Mobile Banking - TextUs work on my mobile phone?

Mobile Banking - TextUs will work on most mobile phones that are less than 5 years old and support text messaging. However, if you are experiencing problems, please check with your carrier (e.g. Telus, Rogers) for details on fees, accessibility, and delivery time.


3. What can I do using Mobile Banking - TextUs?

With Mobile Banking - TextUs, you can see the account balance and recent transaction history of any account you set up. Just register your mobile phone, and start Mobile Banking - TextUs today!


4. What does it cost to use Mobile Banking - TextUs?

There is no cost to use Mobile Banking - TextUs at this time. Please check with your mobile carrier for information on any charges for sending and receiving text messages that are applicable to you.


5. I want to sign up now. How do I get started?

Getting started is easy. If you have a mobile phone that supports text messaging and an Online Banking account with Mount Lehman Credit Union, registering is as simple as 1, 2, 3:

1. Log in to Online Banking.

2. Register your mobile phone.

3. Select your accounts and confirm your Passcode.


Don’t have an Online Banking account? Just call 604-856-7761 to get started today.


6. Is my personal information as secure in Mobile Banking - TextUs as Online Banking?

Yes, your personal information is as secure in Mobile Banking - TextUs as Online Banking.


7. What if I misplace my mobile phone or if it is lost or stolen?

If you have temporarily misplaced your mobile phone (e.g. you left it at work), you can Disable Mobile Banking - TextUs by visiting the Preferences page within Mount Lehman Credit Union's Online Banking. Once you locate your mobile phone, simply go online and Enable the feature again.


If you have lost your mobile phone or if it was stolen, please follow your mobile carrier’s recommended procedures for this scenario and contact your mobile carrier immediately. You can further delete your mobile phone completely from Mobile Banking by visiting the Preferences page within Mount Lehman Credit Union Online Banking.


8. Will Mobile Banking - TextUs work outside Canada?

This service is designed to work on mobile phones from a Canadian mobile carrier on a Canadian mobile network. However, if your Canadian mobile carrier has a roaming agreement with a foreign carrier, you can expect Mobile Banking - TextUs to work. However, please note that the service is outside of Canada is on a best efforts basis only.


9. I have never used text messaging on my phone before, how do I send a text message on my mobile phone?

Please refer to you owner’s manual for your mobile phone on how to send a text message or contact your carrier on how to obtain an owner’s manual.


10. I have changed carriers and/or have changed phone numbers, will Mobile Banking - TextUs work?

As a security precaution, Mobile Banking - TextUs is set to Disabled status. Please send a text keyword command and you will receive instructions that will guide you on how to Enable your mobile phone.


11. I have FIDO as my mobile carrier, why am I receiving a text message telling me that I have switched carriers?

If you are registered with Fido as your carrier with the "extended package", you may have problems receiving text messages and you may receive this message: “It appears you’ve changed carriers. For your security we have disabled Mobile Banking. Log into online banking to enable your phone.”

This is happening because Fido users on the "extended package" can pay extra to leverage the ROGERS network where FIDO doesn't have coverage. Unfortunately with Mobile Banking - TextUs, what this means is you can use Mobile Banking - TextUs, then next time you try to use it you will receive the message that you've changed carriers and have to login to reset. It can happen again and again as you switch back and forth between the FIDO and ROGERS networks.

We’re are currently working to fix the problem as quickly as possible. We are sorry for any inconvenience this may cause.

 

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