Help

Click on a topic below for full information. Please contact us if we haven't addressed your question or you would like further information.

Browsers and Encryption

Browsers are the software programs you use to access the World Wide Web and they have seen significant improvements over the years. Browsers used must support cookies, Secure Socket Layer (SSL) and tables.

Use of Cookies

A cookie is a small information token that sits on your computer. As you use the site, cookies are passed back and forth between our server and your browser.

Screen Settings

This site is best viewed at screen settings of 800 by 600 pixels or 1024 by 768 pixels. To change your screen setting, RIGHT MOUSE CLICK on your DESKTOP, select PROPERTIES, click on the SETTINGS tab and adjust the DESKTOP AREA. Click on TEST. Once the test is complete, click OK.

Plug-Ins

A plug-in is an optional application that you can download and store on your hard drive. Your computer may not be able to play sounds, video clips or animations without the proper plug-ins. This site takes advantage of several plug-ins necessary to receive features such as animated images. Below is a complete list of plug-ins used on the site and where you can download them.

Adobe Acrobat Reader

We recommend that you have Adobe Acrobat Reader. We have certain forms and pages that contain PDF files and they can only be read or printed using Adobe Acrobat Reader. This product is free to download.

Macromedia Flash Player

Macromedia Flash Player gives you full interactive multimedia, clickable and dynamic animations, graphics, text and audio from directly within your web browser.

Personalization - My Profile

When you create a personal profile, we can generate a banking experience specific to your interests and needs. Our personalization features allow you to select what information you receive (i.e. e-newsletters) and to track your portfolio online. Once you have created a profile, your preferences are recorded and loaded when you next visit the site.

What if I've forgotten my password?

When you personalize you will be asked to provide a password reminder in the form of a question. If you forget your password we will ask you the question you provided and if your answer matches the one you provided when you registered, we will log you into the system and send you your password.

How do I change my password or personalization settings?

Choose the 'sign-in' button from the top left hand side and choose 'My Profile'. Login using your existing username and password, then make the required changes to your profile using 'Edit My Profile'.

 

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